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Frequently Asked Questions
Want to know more? Please contact us.
General
- How can I contact LatestBuy?
- Can I become a LatestBuy member and is it free?
- Can I become an affiliate with LatestBuy?
- How can I submit my product reviews?
- The expected date for a product has changed or a product option (i.e. size, colour etc.) is not listed - what does this mean?
- What are the recommended Web Browser requirements for viewing your website?
- How do your prices compare to other online shops?
- Can I work for you guys?
Security and Privacy
- Is it safe to shop at LatestBuy?
- What if I don't want to order over the internet; what other methods do you use to accept orders?
- Where do my credit card details get stored?
- What information of mine does LatestBuy collect and store?
- Does my personal information get passed onto anyone else?
Ordering and Payment
- How can I place an order?
- How do I redeem my LatestBuy voucher?
- What forms of payment does LatestBuy accept?
- What happens after I've placed my order?
- Can I order items to be sent to a number of different addresses?
- How do I cancel or change my order?
Delivery
- How are products delivered to me?
- What freight and delivery companies do you use?
- How can I track the status of my order?
- When will my order be delivered?
- What happens if I'm not home to receive my order?
- Do you deliver to PO Boxes?
- My order has not arrived within the expected timeframe - what happens now?
- Do you ship internationally?
Refund, Exchange and Warranty
- What if I'm unsatisfied with my order?
- What is your refund / exchange / warranty policy?
How can I contact LatestBuy?
 Easy - visit the Contact Us section of our website.
Can I become a LatestBuy member and is it free?
You sure can by simply registering through the Your Account section of our website. Membership registration is free and you'll receive benefits such as information on new products, discounts and special offers. Once you’re a member you won’t have to re-key your details upon checkout and you’ll be able to update / check your details at any time.
Can I become an affiliate with LatestBuy?
If you’d like to promote LatestBuy or any of our products through your website, shopping directory or portal, simply visit our affiliate section.
How can I submit my product reviews?
Easy, just go to the appropriate product page where you’ll find a 'Customer Reviews' section and 'Write a Review'.
The expected date for a product has changed or a product option (i.e. size, colour etc.) is not listed - what does this mean?
While we work closely with our suppliers to provide accurate expectations for our products, because we're dealing with the latest stuff from around the world, we'll sometimes need to revise expectations for products, pre-orders and back-orders. At times, options for certain products may also be temporarily unavailable due to a high demand. If you'd like to know more about what's going on with the availability of a product (or its options), simply click on 'Ask us a question?' midway down the product's page.
What are the recommended Web Browser requirements for viewing your website?
We recommend you use a Web Browser with Cookies enabled at a screen resolution of 1024 x 768 for the best browsing experience.
How do your prices compare to other online shops?
By regularly monitoring other retailers, we believe our products and delivery services are competitively priced. With the 'open' nature of the internet, you may come across cheaper prices for our products. Often this will be at the expense of a clear returns policy, robust security, solid guarantees and first rate customer service. We never inflate our prices to facilitate a false 'discount' or 'sale', but focus on providing a fast, friendly and secure shopping experience. All our shipping charges include the cost to pick, pack and dispatch your order - this is the only further charge added during checkout.
Can I work for you guys?
Maybe...we're always on the look out for talented people - please have a look at our jobs page for current vacancies.
 Is it safe to shop at LatestBuy?
Certainly is and we wouldn't have it any other way! We're fully committed to making sure you have complete confidence in shopping with us. We proudly support and adopt the PCI Security Standards and encourage you to become aware of your rights when shopping over the Internet. You can check out our full Security Policy here.
What if I don't want to order over the internet; what other methods do you use to accept orders?
No problem. You can also order by phone. For phone orders please call our Order Line on 888-528-3780 (lines are open 9am - 5pm weekdays).
Where do my credit card details get stored?
Your credit card details are stored on our secure web server. For your security, we only store your credit card number until we've processed the payment for your order. Normally, as payment processing occurs at the time of checkout, we will only hold your credit card number for a matter of seconds. For this reason, we require your credit card details every time you order from us.
What information of mine does LatestBuy collect and store?
Pretty much only what you tell us to collect and store. We do collect aggregate statistical data to improve our services to you, which at no time is used to identify you individually, unless of course there is good reason to suspect illegal activity. For more information please read our Privacy Policy.
Does my personal information get passed onto anyone else?
We do not pass on your perso |