Easy – visit the Contact Us section of our website.
You sure can by simply registering through the Your Account section of our website. Membership registration is free and you’ll receive benefits such as information on new products, discounts, and special offers. Once you’re a member you won’t have to re-key your details upon checkout and you’ll be able to update/check your details at any time.
Easy, just go to the appropriate product page where you’ll find a ‘Customer Reviews’ section and ‘Write a Review’.
While we work closely with our suppliers to provide accurate expectations for our products, because we’re dealing with the latest stuff from around the world, we’ll sometimes need to revise expectations for products, pre-orders, and back-orders. At times, options for certain products may also be temporarily unavailable due to high demand. If you’d like to know more about what’s going on with the availability of a product (or its options), please Contact Us.
We recommend you use a Web Browser with Cookies enabled – as our website is responsive it looks great at most resolutions across a number of devices, including your mobile phone.
By regularly monitoring other retailers, we believe our products and delivery services are competitively priced. With the ‘open nature of the internet, you may come across cheaper prices for our products. Often this will be at the expense of a clear returns policy, robust security, solid guarantees, and first-rate customer service. We never inflate our prices to facilitate a false ‘discount’ or ‘sale’, but focus on providing a fast, friendly, and secure shopping experience. All our shipping charges include the cost to pick, pack and dispatch your order – this is the only further charge added during checkout.
Security and Privacy
Certainly is and we wouldn’t have it any other way! We’re fully committed to making sure you have complete confidence in shopping with us. Please check out our full Security Policy.
No problem. You can also order by phone, fax, or post. For phone orders please call our Order Line on 1300 LATEST (lines are open 10 am – 4 pm weekdays). For orders by fax or post, we have a simple Order Form for you to download and print.
Where do my credit card details get stored? Your credit card details are stored on our secure web server. For your security, we only store your credit card number until we’ve processed the payment for your order. Normally, as payment processing occurs at the time of checkout, we will only hold your credit card number for a matter of seconds. For this reason, we require your credit card details every time you order from us.
We do not pass on your personal information without your permission. Where you’ve indicated that you’d like information from our partners about products and services that you may be interested in, we’ll often need to pass on your contact details. Also, to ensure you receive the highest levels of customer service, we’ll often need to share your information with third parties, including credit card companies (for the processing of your payments) and delivery companies (for the shipping of your orders).
Ordering and Payment
We accept orders online through our website and by telephone, fax, or post. Ordering and paying online is the most convenient way for you to make a purchase as this ensures you receive your goods in the quickest possible timeframe.
As we’re internet-based, you can order any time of the day, any day of the week. When faxing or posting your order, please use our Order Form.
At present, vouchers can only be redeemed via phone. To redeem your vouchers, please call 1300 528 378 and place your order with one of our friendly customer service representatives.
We accept all major credit cards, including zipping, Klarna, and PayPal. The most convenient form of payment is either credit card or PayPal, as this ensures your order is processed in the quickest possible timeframe.
Once you’ve placed your order, you’ll normally receive an e-mail confirming your order details. Once we’ve processed your order and received payment, we send your order to our warehouse for picking, packing, and dispatch. If you’ve given us your e-mail address, we send you an e-mail just after your order has been dispatched. After that, all you have to do is sit back and wait for your goods to arrive.
Sending items to a number of different addresses is easy. Simply repeat the order process for each different delivery address. Please note that you’ll be charged the selected delivery service fee for each different delivery address.
As long as we haven’t despatched your order, we should be able to cancel or change your order. All you have to do is complete our Enquiry Form or contact us to speak to one of our customer service representatives.
Absolutely – under the Tourist Refund Scheme you are able to obtain a refund for the GST paid on many goods bought in Australia (within 60 days of your departure), provided the goods have been bought from the same store and total AU $300 or more (GST inclusive).
For further details, please consult the Department of Immigration and Border Protection.
Sure…please Contact Us so we can assist you. A personalized message can be included on your parcel’s ‘Delivery Note’ and if selected, the item(s) ordered will be individually gift wrapped before being placed in their shipping parcel. In case you’re wondering…we don’t normally ship cost details with your order.
Depending on the product(s) and delivery service you have chosen, we’ll normally use a combination of postal and courier services.
Several in fact, but most often Australia Post and StarTrack. Road courier services are used on the odd occasion for certain products to certain destinations.
Once your order has been shipped, we will send you a Dispatch Confirmation email and supply you with your full tracking details. If for any reason you feel the need to check on the status of your delivery, please refer to this email or get in touch.
We aim to dispatch your order on the same day, subject to your ordered item(s) being ‘In-Stock’ and paid for by credit card or PayPal by 12-noon WST. Depending on the level of service you have chosen, your order can be delivered within 1 business day, 2 business days or 5-7 business days (international deliveries may take longer). To minimize delays, we advise you to nominate a shipping address that is likely to be occupied during business hours (eg. work address). Further details on our delivery services are available here.
Should there be no one to receive your parcel upon delivery, you will be left a card with details on how to obtain your parcel at a later time. For your convenience, we recommend that you provide your daytime address (eg. work address) should there be any possibility of your usual contact address being unattended at the time of delivery.
In most cases, we can deliver to PO Boxes. If it’s impractical to deliver to a PO Box (as is the case with some large items), don’t worry – we’ll be in touch with you.
Please allow the maximum number of days for delivery, based on the delivery service chosen. After this, if your order hasn’t arrived, please contact us using our Enquiry Form. Once we learn an order has not arrived by the due date, we’ll endeavor to work with our delivery partners to ensure the prompt arrival of your products.
In addition to Australia, delivery to over 30 other countries is also available for most of our products. We also accept international orders from these countries, perfect for giving gifts to friends and family if you’re overseas.
If you’re intending on having items delivered to a WA-based address then no problem – simply select the ‘pick-up’ shipping method during the checkout process. To find out more, visit our Contact Us page.
Refund, Exchange and Warranty
We aim to satisfy everyone! Our 365-day’ no-quibble money-back guarantee provides peace of mind when ordering. If you’re not happy with our product(s), simply return it back to us for a full refund. For further information please click here or Contact Us if there has been any aspect of your dealings with us that you think aren’t up to scratch.
What is your refund/exchange/warranty policy? We have a simple returns procedure and enquiry form for the refund, exchange, or warranty claim on all products bought from us. Further information can be found here.
If you’d like more detail on any of the above, please refer to our Terms & Conditions.